COVID-19 (Coronavirus) Updates:

A message to the Delta Dental of Rhode Island community about COVID-19

During these unprecedented times, the safety and well-being of our members, clients, brokers, dentists, employees and our community is top of mind. We are actively monitoring COVID-19 (coronavirus) developments and are following the guidance of Governor Raimondo, the Rhode Island Department of Health and the Centers for Disease Control and Prevention.

We are committed to uninterrupted service and will remain fully operational during this time in covering benefits, processing claims and serving the needs of members, clients, brokers and dentists through our Customer Service Center as usual.

Additionally, we have implemented several programs to help our dentist community. Learn more about these programs.

Please note the following:

  • As recently as last fall, our Business Continuity team conducted a full-scale test to ensure that our business operations can continue as usual through crisis scenarios. As a result, we can commit to uninterrupted service and will be fully operational during this time in covering benefits, processing claims and serving the needs of all members, clients and dentists through our customer service center as usual
  • All members, benefit administrators and dentists may access appropriate benefit and claims information 24 hours a day, seven days a week at or through our automated telephone service at 1.800.843.3582
  • All groups with online access may manage enrollment and billing information through our website
  • We will continue to process EOBs, CEOBs and pre-treatment estimates on normal time schedules. We will also continue to process provider payments, both electronically and through issuing paper checks
  • Benefit administrators and brokers who need to speak with their account representative should reach out directly to their representative as they normally would
  • Members and dentists who need to speak with a customer service representative may call 1.800.843.3582

We will continue to monitor this situation and will comply with all State and Federal directives. Updates will be provided as needed. If you have any questions, please contact us.

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