Consumer Rights and Appeals

For detailed information regarding consumer rights and the appeals process, please click here. If you have a question about the payment or denial of a claim, call Customer Service at 401-752-6100 or 1-800-843-3582.

How to File a Complaint
A complaint is when a member, authorized representative or provider tells us they are dissatisfied with any part of our practices or the quality of care received. Learn more about how to file a complaint.

Notice of Privacy Practices
To learn how medical information about you may be used and disclosed and how you can get access to this information, click here.