A message to our valued dental community


We understand how difficult and disruptive this time has been for our members, clients, brokers, dentists and the entire Rhode Island community.

We have enacted several changes to help all of our constituents during this time. To support our dentists during these challenging times, we have taken the following actions:

  • We remain fully operational, fielding customer service calls and processing claim payments with no interruption in service or turnaround times.
  • We have allocated $1 million to assist our participating dentists with acquiring much-needed (PPE) supplies as they re-open. The amount of each allocation is based on Delta Dental patient volume in the practice.
  • We have enacted several temporary changes to policies and benefit guidelines to help make dental care safer for dentists and their patients, and to help ensure access to oral health care for our members. Read our Temporary Changes to Guidelines here.
  • We enacted a temporary emergency change in policy to allow approval of certain diagnostic codes for clinical oral evaluations when providing teledentistry services to our members. Read the full Emergency Teledentistry Policy here.
  • We implemented an emergency interest-free Advance Claims Payment Program (ACPP) to help minimize immediate cash flow needs for our participating dentists. This program provided weekly advance payments for a four-week period, based on claims activity in the first part of 2020. Repayment of these ACPP advances begins July 1, 2020 (Note: this program is now closed to new participants).
  • We implemented a personal protective equipment (PPE) reimbursement program for dental offices that donated PPE to health care professionals in Rhode Island.

Questions about any of these initiatives should be directed to our Professional Relations team at professionalrelations@deltadentalri.com or at 401-752-6227.