A message to our valued dental community


We understand how difficult and disruptive this time has been for our members, clients, brokers, dentists and the entire Rhode Island community.

We have enacted several changes to help all of our constituents during this time. To support our dentists during these challenging times, we have taken the following actions:

  • We remain fully operational, fielding customer service calls and processing claim payments with no interruption in service or turnaround times.
  • We have allocated $1 million to assist our participating dentists with acquiring much-needed (PPE) supplies as they re-open. The amount of each allocation is based on Delta Dental patient volume in the practice.
  • Effective March 18, 2020, we have enacted a temporary emergency change in policy to allow approval of diagnostic codes for clinical oral evaluations made under CDT Codes D0140, D0170 and D0171 (when submitted with descriptor codes D9995 and D9996) when providing teledentistry services to our members. Reimbursement for these procedure codes during this time requires that the teledentistry service was requested by a patient concerned about a perceived dental emergency, that each teledentistry service rendered is logged in the provider's treatment notes for the patient, and that all necessary patient privacy and security protection practices are used wherever possible. Read the full Emergency Teledentistry Policy here.
  • Since procedure code D0330 (panoramic radiographic image) is less invasive and therefore safer for dentists than procedures D0220 or D0274 (periapical and bitewing x-rays), we have adjusted time limitations for those patients who may not have been eligible for panoramic x-rays (D0330).
  • We have temporarily removed the frequency limitation on patients who were limited to one cleaning every six months to allow for two cleanings per benefit year.
  • We implemented an emergency interest-free Advance Claims Payment Program (ACPP) to help minimize immediate cash flow needs for our participating dentists. This program provided weekly advance payments for a four-week period, based on claims activity in the first part of 2020. Repayment of these ACPP advances will begin July 1, 2020 (Note: this program is now closed to new participants).
  • We implemented a personal protective equipment (PPE) reimbursement program for dental offices that would like to donate PPE to health care professionals in Rhode Island. Donated PPE eligible for reimbursement must be on the Rhode Island Department of Health's list of requested equipment and must be dropped off at Delta Dental of Rhode Island to qualify for reimbursement.

Questions about any of these initiatives should be directed to our Professional Relations team at professionalrelations@deltadentalri.com or at 401-752-6227.